Privacy Policy

1Introduction

Welcome to Xpido Driver, the driver application associated with Xpido, a ride-booking platform that connects passengers with drivers for transportation services.

This Privacy Policy explains how Xpido Driver collects, uses, stores, protects, and shares personal information when drivers register, access the application, accept ride requests, and provide transportation services.

By using Xpido Driver, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the features you use, Xpido Driver may collect the following categories of information.

A. Personal and Account Information

We may collect:

• Full name and profile photograph.
• Mobile phone number and email address, if provided.
• Account credentials and authentication information.
• Driver identification and verification details.
• Information submitted during registration and onboarding.

B. Driver and Vehicle Information

To facilitate ride services and verify eligibility, we may collect:

• Driving licence details.
• Vehicle registration number and vehicle information.
• Vehicle photographs and relevant documents.
• Permit, insurance, and other verification documents, where applicable.
• Driver verification status and service eligibility information.

Such information will be collected only as necessary for the applicable onboarding, verification, and operational processes.

C. Location Information

Xpido Driver may collect precise location information to support driver operations and ride-booking functionality.

Location information may be used to:

• Identify the driver's current location.
• Display nearby ride requests.
• Match drivers with passengers.
• Navigate to pickup and destination points.
• Share the driver's estimated arrival time with passengers.
• Track trip progress and support active rides.
• Verify trip completion and resolve disputes.
• Improve platform safety and investigate suspected misuse.

If the app collects location while running in the background, this will be limited to disclosed, necessary features and handled in accordance with applicable device permissions and legal requirements.

Drivers can manage location permissions through their device settings. Disabling required location access may affect the ability to receive or complete rides.

D. Ride and Trip Information

We may collect:

• Ride requests, acceptance and rejection records.
• Pickup and destination addresses.
• Trip routes, timestamps, and duration.
• Ride completion and cancellation records.
• Passenger-related trip information necessary to provide the service.
• Fare amounts, earnings, incentives, and applicable commissions.
• Ratings, feedback, complaints, and support records.

E. Payment and Earnings Information

We may collect payment-related information such as earnings, payout status, transaction references, and bank or payment details where required to process driver payouts.

Payments may be handled by third-party payment providers or banking partners. Sensitive payment credentials will be handled according to the relevant provider's security practices and applicable requirements.

F. Device and Technical Information

We may collect device information such as device model, operating system, app version, IP address, diagnostic logs, crash reports, and technical identifiers needed for security, troubleshooting, and service reliability.

3How We Use Your Information

Xpido Driver may use collected information to:

• Register and authenticate driver accounts.
• Verify driver identity and vehicle eligibility.
• Display and assign ride requests.
• Facilitate passenger pickups and trip completion.
• Provide navigation and real-time ride updates.
• Calculate fares, commissions, incentives, and earnings.
• Process eligible driver payouts.
• Communicate important service updates and account notifications.
• Monitor service quality and investigate complaints.
• Detect fraud, suspicious activity, and unauthorized access.
• Improve app functionality, safety, and performance.
• Comply with applicable laws and regulatory obligations.

4How We Share Your Information

We do not sell drivers' personal information.

We may share relevant information in the following circumstances.

5Location Permissions and Background Location

Location access is an important component of driver operations.

Xpido Driver may request location permission when you go online, view nearby requests, navigate to passengers, or complete active rides.

If background location access is implemented, it may be used only for disclosed features that require location updates when the app is not actively displayed, subject to applicable permissions, platform requirements, and consent obligations.

Location data may be used to support trip tracking, passenger updates, safety investigations, and dispute resolution.

Drivers can revoke location permissions through their device settings. However, ride assignment, navigation, and other location-dependent features may no longer work correctly.

6Data Storage and Security

We take reasonable technical and organizational measures to protect driver information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access restrictions, secure data transmission, authentication safeguards, and appropriate controls over stored documents and records.

However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.

7Data Retention

We retain driver information for as long as necessary to provide the service, maintain account and trip records, process payouts, verify eligibility, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Certain records, including financial, verification, and trip-related records, may need to be retained after an account is deactivated or deleted where required by law or for legitimate security and dispute-resolution purposes.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable retention requirements.

8Account Deactivation and Deletion

Drivers may request account deactivation or deletion through the available in-app options or by contacting our support team.

Upon receiving a valid deletion request, we will process it in accordance with applicable law and our retention obligations.

Some information may be retained where necessary for legal compliance, financial recordkeeping, fraud prevention, safety investigations, or the resolution of outstanding disputes.

Account deletion may affect access to ride history, earnings information, and other driver services.

9Driver Responsibilities

Drivers are responsible for:

• Keeping account credentials confidential.
• Providing accurate registration and vehicle information.
• Maintaining the validity of required driving and vehicle documents.
• Using passenger and trip information only for legitimate ride-related purposes.
• Not sharing, misusing, or retaining passenger information without authorization.
• Reporting suspected unauthorized access or security incidents.

10Third-Party Services

Xpido Driver may use third-party services for maps, navigation, authentication, notifications, hosting, payments, and diagnostics.

These providers may process information necessary to perform their services. Their processing practices are governed by their respective privacy policies and applicable agreements.

We encourage drivers to review the relevant third-party privacy policies when appropriate.

11Children's Privacy

Xpido Driver is intended for individuals who meet the applicable legal age and eligibility requirements to provide transportation services.

We do not knowingly collect personal information from children in violation of applicable law. If such information is identified, we will take appropriate steps to address it.

12Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, data practices, technology, or legal requirements.

Revisions will be published on this page with an updated date. Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.