Privacy Policy

1Introduction

Welcome to Xpido, a ride-booking application that helps users book convenient transportation services, connect with drivers, and travel to their desired destinations.

This Privacy Policy explains how Xpido collects, uses, stores, protects, and shares users' personal information when they access or use our mobile application and related services.

By using Xpido, you acknowledge that you have read and understood this Privacy Policy.

2Information We Collect

Depending on the features you use, Xpido may collect the following information.

A. Personal Information

• Name and profile information.
• Mobile phone number and email address, if provided.
• Account identifiers and authentication information.
• Profile photograph, if uploaded.
• Information required to verify an account or provide customer support.

B. Location Information

Xpido may collect precise or approximate location information, subject to your device permissions, to provide ride-booking services.

Location information may be used to:

• Identify your pickup location.
• Help you select your destination.
• Match you with nearby available drivers.
• Display routes and estimated arrival times.
• Support navigation and ride tracking during an active booking.
• Help resolve ride-related disputes and safety concerns.

You can manage location permissions through your device settings. Certain location-dependent features may not function without the required permission.

C. Ride and Trip Information

We may collect:

• Pickup and destination addresses.
• Trip routes and ride timestamps.
• Ride history and booking status.
• Driver and vehicle details associated with a booking.
• Fare estimates, final fares, and payment status.
• Ride cancellations, ratings, feedback, and complaints.

D. Payment Information

If Xpido supports digital payments, we may process payment-related information such as transaction references, payment status, and payment method details.

Payments may be handled by third-party payment service providers. We do not intend to store complete card details or payment credentials on our servers unless explicitly required by the implemented payment system and appropriately protected.

E. Device and Technical Information

We may collect limited technical information, including device type, operating system, app version, IP address, diagnostic logs, crash reports, and other information necessary to maintain the app's security and performance.

3How We Use Your Information

Xpido may use collected information to:

• Create and manage user accounts.
• Process ride requests and bookings.
• Connect passengers with available drivers.
• Calculate fares and process payments.
• Provide ride tracking and navigation features.
• Send booking confirmations, OTPs, ride updates, and service notifications.
• Respond to customer support requests.
• Detect fraud, unauthorized activity, and misuse.
• Improve application functionality and reliability.
• Meet applicable legal and regulatory obligations.

We use personal information only for legitimate purposes connected with providing and maintaining our services.

4How We Share Your Information

Xpido does not sell users' personal information.

We may share relevant information in the following circumstances:

Third-party services may process information under their own privacy policies and contractual obligations.

5Location Permissions and Tracking

Location access is an important part of ride-booking functionality.

Xpido may request location permission when you use features such as selecting a pickup point, finding nearby drivers, or tracking an active ride.

We aim to limit location collection to what is necessary for the requested service. If background location access is implemented, it will be used only where necessary for a disclosed core feature and subject to applicable permission and consent requirements.

We do not use location information solely for advertising purposes or sell users' location data.

You can revoke location permission through your device settings. However, doing so may limit certain app features.

6Data Storage and Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

These measures may include access controls, secure communication protocols, authentication safeguards, and restricted access to stored information.

However, no electronic storage system or internet transmission can be guaranteed to be completely secure. We cannot guarantee absolute security.

7Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain account and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements and legitimate retention needs.

8Account Deletion and Your Rights

You may request deletion of your Xpido account and associated personal information through the account deletion option in the app, if available, or by contacting us at the email address provided below.

When we receive a valid deletion request, we will delete the associated personal information unless certain records must be retained for legal, security, fraud-prevention, or other lawful purposes.

You may also request access to, correction of, or deletion of your personal information, subject to applicable law.

Where applicable, you may withdraw consent for optional data processing. This may affect your ability to use certain features.

9Children's Privacy

Xpido is not intended for children who are not legally eligible to use the ride-booking services offered through the app.

We do not knowingly collect personal information from children in violation of applicable law. If we discover that such information has been collected unlawfully, we will take appropriate steps to delete it.

10Third-Party Services

Xpido may integrate third-party services for maps, navigation, payment processing, authentication, notifications, hosting, and application diagnostics.

These services may process information necessary to perform their functions. Their collection and use of information are governed by their respective privacy policies and applicable agreements.

We encourage users to review the privacy policies of relevant third-party service providers.

11Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data-handling practices.

Any revised policy will be published on this page with an updated revision date. Where required by applicable law, we will provide additional notice or obtain consent for material changes.